At Elliot Byte, we want you to be fully satisfied with your purchase of travel accessories, camping gear, fishing gear, and luggage. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items such as customized or clearance products may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will provide you with instructions for returning your item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed through the original payment method. Since we only offer cash on delivery, refunds will be arranged as a direct bank transfer or through an agreed alternative method.
- Refunds may take up to 14 business days to reflect after approval.
Non-Refundable Situations
Refunds will not be issued if:
- The item is returned damaged, used, or not in its original condition.
- The return request is made after the allowed return period.
- The product falls under non-returnable categories as specified.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [[email protected]].
Contact Us
For questions regarding our Return and Refund Policy, please reach out to us at [email protected].